1. Nature of Our Services
Elevate Network primarily provides digital marketing and campaign services. These services may involve campaign planning, creative work, paid placements, influencer or meme-page coordination, scheduling and execution. Because services may begin immediately after approval and payment, they are not treated in the same way as ordinary physical products.
2. Cancellation Before Work Starts
If a client requests cancellation before any campaign work, booking, placement reservation or third-party commitment has started, we will review the request and determine whether a refund is possible after deducting any non-recoverable costs already incurred.
3. Cancellation After Work Starts
Once campaign planning, content production, placement booking, creator/page coordination, media buying or other execution has started, the amount already committed or spent may be non-refundable. Any remaining refundable balance, if applicable, will be assessed against the agreed scope and actual costs.
4. Third-Party & Placement Costs
Amounts paid or committed to third-party pages, creators, platforms, production partners or other vendors may be non-refundable where those costs cannot reasonably be recovered or cancelled.
5. Campaign Changes
A client may request changes to campaign dates, creatives, pages, creators or targeting. Changes are subject to availability and may result in additional charges or revised timelines. A change request does not automatically create a refund right.
6. Failed or Delayed Delivery
If a material part of an agreed deliverable cannot be delivered because of an issue within our reasonable control, we will first attempt to provide a reasonable alternative, reschedule the activity or otherwise address the affected scope. Where an agreed service cannot reasonably be replaced, the parties may discuss an appropriate adjustment based on the undelivered portion.
7. Platform Restrictions
If content is removed, restricted, delayed or limited by Instagram, YouTube, Meta or another third-party platform, a refund is not automatically available. We will review the circumstances and, where commercially and operationally feasible, discuss replacement or alternative execution.
8. No Refund for Performance Expectations
A refund is not ordinarily available solely because a campaign did not achieve a client's expected number of views, engagement, leads, sales, followers or other performance result, unless a specific written performance commitment says otherwise.
9. Duplicate or Incorrect Payments
If you accidentally make a duplicate payment, contact us promptly with the transaction details. After verification, any refundable duplicate amount will be processed using an appropriate payment method, subject to payment-provider limitations and applicable deductions.
10. Refund Request Process
To request a refund or cancellation, contact us at contact@elevatenetwork.in with your name/company, invoice or campaign reference, payment details and the reason for the request. We will review the request and communicate the decision and next steps.
11. Refund Processing
Where a refund is approved, processing time can depend on the payment gateway, bank or other payment provider. The refund may be returned to the original payment method where supported.
12. Taxes & Non-Refundable Charges
Any applicable taxes, gateway charges, third-party charges or other non-recoverable costs may be deducted where legally and contractually permissible.
13. Commercial Agreements
If a signed proposal, insertion order, service agreement or invoice contains a specific cancellation or refund provision, that agreed provision will govern the relevant campaign to the extent permitted by applicable law.
14. Contact
For cancellation or refund requests, contact Elevate Network using the details below.
Boring Road, Patna, Bihar – 800001, India
Email: contact@elevatenetwork.in
Phone: +91 98358 33836